In today's world, good customer service is a rarity! The person that I dealt with was very nice and very accommodating even though I kept losing the call on my cell phone. Also, I was very pleased with the Crowne Plaza hotel, and the tickets to the Derby were great-just as promised. It made my husband's birthday very special, and I would definitely use derbybox again and recommend it to others. It was the perfect way to celebrate our silver wedding anniversary. We had a really special time and thoroughly enjoyed every minute of it.
Thanks also for sending through the photos. Paul Reddam. Sarah loves her hat by Chrissy and had many comments about how great it looked including several people taking photos at CD.
Thanks Chrissy! Thanks again and we hope to make it back next year. I was very nervous about using a ticket broker, and Derbybox. When the Clubhouse row we ordered Row E was not available, Chris offered us tickets under cover a few rows back. I explained to him that I was not interested in being under cover because we were bringing our 2 daughters, ages 6 and 11, to the Derby.
Chris said he agreed with me, and would do his best to get us as close to the track as possible. Imagine my shock when our tickets arrived in the mail for Row A, on the rail! We all had the experience of a lifetime!
As we continue to tell our friends about our magical day at the Derby, I tell everyone who will listen to buy their tickets from Derbybox. I originally started the purchase process for tickets with another local ticket broker, but after numerous unreturned phone calls and an attempted bait and switch on the price, I informed them that I no longer trusted them enough to proceed with the transaction.
The staff at Derbybox always answered the phone and answered my questions immediately. We will be repeat customers! Thanks again! I was very pleased with the tickets we purchased from you. The seats were by far the best I've ever had on Oaks day and it was probably the most fun we've ever had at Churchill Downs. Louisville is a great city, the Galt House hotel was great, and the seats were awesome.
We will definitely be back next year, and now we feel comfortable bringing the kids. Our seats were fantastic and the days were wonderful. In her honor, since she will most likely not be here next year, we would like the same box, with all six seats for both days She was thrilled to be treated to this this year, and looked and felt like a princess.
You have no idea what you did! The Crowne Plaza had the place really decorated with roses in each room, music, a fantastic buffet and a staff that was so nice and helpful.
When we arrived at the Derby the seats were good and the people in our section were all so nice and we made some really nice friends. Your assistance in attire was so helpful and it was a once inA lifetime experience, thank you for making a dream come true. It was a difficult decision for me because I knew that when buying something sight unseen, 9 months in advance, you are relying on the integrity of the company to deliver what they say.
There are no protections, credit card or otherwise to fall back on. There are a number of resellers out there but ultimately, I decided on Derbybox because you are local, have a good BBB rating, and I just got a good sense about you and your company. Our tickets came just as promised in mid-April, and we had a fabulous time at the Oaks--our seats were perfect and exactly as advertised. Then the problem came I knew I had no leverage or power to do anything, so now it was time to rely on your reputation and integrity.
I contacted you and you immediately rectified the situation. You didn't have to But your integrity was as you promised on your website I want to stress to whomever reads this that Derbybox.
That doesn't happen much today. You can order your tickets no matter how far ahead, and know that Doug and his team will take care of you. Your business is unique, because no oneanswers the phone anymore, but you all do. Who does that these days? No one! That is unprecedented, exceptional service.
She was right on it immediately, and understood the need to check with Fed Ex on the address. It turned out that all was well, but if I did not have Mary to help roubleshoot the issue tonight, I'd have had a very sleepless night, for we all know this BCC is the race of the Century with Zenyattta at the helm. Her husband Chris runs the farm, and I am thrilled to have such excellenttickets to see QR challenge Zenyatta.
They will both be running the race of their lives, and it is the last race for both. Whoever wins, it is evertheless a Race For the Ages. Again, thanks to Mary and yourself for providing excellent customer service. I am a customer for life, and I'll be calling you next spring for my DerbyTx. I was apprehensive about booking such an expensive trip through a company I'd never dealt with before but you all did a wonderful job. The hotel was lovely and the tickets were great.
Thanks so much to your staffers who suggested the box seats instead of the grandstand--that was definitely worth it. And thanks for your help with the shuttle information. I've recommended the weekend to several of my friends and suggested they use your company if they decide to attend. Your early assistance in steering me towards various events and ticket s was critical to our enjoyment for this special occasion and certainly helped to create a very memorable event and birthday celebration for my wife our guests.
We found the Dawn at the Downs event to be well worth the visit and thoroughly enjoyed both the Oaks and Derby.
Our seat were unreal from a location standpoint and given the Oaks weather allowed us to enjoy the full slate of races on Friday without concern.
I will certainly recommend you to others who may ask and again want to thank you for making our first Derby experience so memorable. I took my dad. He said he would never get there. Just wanted to let you know that we made his dream come true.
Your seats in section were awesome. We were 3-rows off the rail and seen baffert, pletcher, and asmussen. I also met tom amoss. We got his autograph. Also got victor espinozas autograph. It was the best trip of our lives. Just thought you should know. It was a first time for the three others I took up and they loved both the event and view from the seats. I can't thank you enough for the special attention extended to us in light of the tickets' delivery challenge.
It's great to know there are still people who go beyond the expected for others. I see the tracking below and it appears signed by one of employees in our other offices across the street. I'm guessing the FedEx delivery agent mistakenly delivered to the other building here on campus. Please let me know how I can work something out with you on the second set of tickets.
We greatly appreciate your exceptional customer satisfaction and will be sharing your name here in Jacksonville, FL and with some of our work team in Louisville, KY. The clubhouse box seats sec you reserved for me for this years Derby were perfect. We were one box off the rail between the tunnel and the winners circle.
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