We'll take care of the rest. We do everything we can to ensure your Sunglass Warehouse transactions are safe. Our site is protected by SSL Secure Socket Layer encryption technology, and we are proud to be verified by Trust Guard, a third party that verifies your security on our site. Please click the seal to the right for more information. For more information on safety and security at Sunglass Warehouse, click here.
Q: Do you share my information including my email address with anyone else or sell my information to third parties? No, we do not share or sell customer information, including email addresses and phone numbers. Ordering Q: Can I place my order over the phone? Our Customer Happiness team is more than happy to help you place an order over the phone.
Give us a call at We also accept PayPal and postal money orders. We do not accept checks at this time. Sales tax is charged on applicable orders and is based on your local and state tax rates.
We are strictly Internet store. If you'd like to place an order over the phone, give us a call at However, if you'd like to pick-up your order from our warehouse location in Greenwood, IN, you're welcome to. Click here for more information on order pick-up.
Orders cannot be modified once they are placed. If you need to cancel your order, please call our Order Change line right away at If the order has already shipped, you will need to set up a return and place a new order. We do keep records of previous orders, but we do not keep those records on the Website. If you choose to create an account with Sunglass Warehouse, you will be able to view your past orders within your account.
Click here to create an account. If you already have a Sunglass Warehouse account, login here. Q: Do you have any discounts for first-time buyers, repeat customers, senior citizens, military personnel or veterans?
We do not have discounts specifically for first-time buyers, repeat customers, or senior citizens. All customers receive the same low prices and free shipping offer presented at time of purchase. For email-only exclusive savings and special deals, sign up for our email list. We do offer a discount for our customers who are currently serving or have served in any branch of the United States Armed Forces. Please contact our Customer Happiness team at or email them at info sunglasswarehouse.
Please note, Sunglass Warehouse reserves the right to verify the customer's military or veteran status prior to issuing the discount. For security purposes, our system must check the billing address for a match to the card used for the purchase.
Sometimes our system tells us exactly why an order doesn't go through, and sometimes it just tells us that the card was declined. There are a few different reasons why a credit card may be declined, including insufficient funds, incorrect expiration date, incorrect security code, and incorrect billing address. We try to restock inventory as often as possible.
Sometimes products are discontinued by manufacturers, and unfortunately, we cannot restock them on our site. If you have a specific question, please call our Customer Happiness team at We are not the manufacturers of the sunglasses, and unfortunately we are unable to customize the frames in any way.
The best way to determine your reading glasses strength is to consult your eye doctor. Q: I see a picture of a different color in a certain style below the big picture, but I can only select one color. Can I order the other color? All available colors are listed in the dropdown menu. If a certain color does not appear in the dropdown menu, it is out of stock and unavailable for order.
Q: Why will it not allow me to order the amount of this style I want? It keeps adding a lower quantity than I entered to the cart. The system will only allow the amount we have in stock to be added to the cart. This way, you will not pay for items we are unable to ship to you. We do not accept COD as a form of payment. We require payment before your order is shipped. You can enter your gift certificate code at the bottom of the checkout page, under "Step 5: Payment Method.
Gift certificate codes will not work in promotional code boxes. You can enter the promotional code in the middle of the cart page. Check the box next to "Yes, I have a promotional code. Yes, we can. Simply call us at to provide us with your order number. You can calculate your shipping costs by adding your items to your cart, proceeding to the checkout page, and entering in the shipping address.
For complete shipping information, please click here. All orders placed Monday-Friday will be shipped on the next business day. If you place an order on a weekend or on a holiday, your order will ship the following business day. Q: My confirmation number says the package was delivered, but I don't have it.
Now what? If your order was shipped to an apartment complex, check with the front desk. You can also contact your local post office and speak with your mail carrier or delivery manager about where the package was left. Q: I received my shipping confirmation email, but the tracking number does not work.
Did my order ship? Tracking information is not available right away. It often takes at least one business day for USPS to update tracking. If you try the tracking number too soon, you may find that there is no record of your package yet.
Please check the tracking number again tomorrow. Q: The shipping confirmation email does not have the second line of my address and that's necessary for delivery. The second line was confirmed in my initial confirmation email, so I know I entered it. What does this mean? Sometimes our system does not include the second line in the shipping confirmation email. If the second line of your address was included in your original order confirmation email, you can rest assured that it was also included on your package.
If you are still concerned, please give us a call at For full information, click here. During checkout, you'll enter your billing address first at the top of the page.
Then, select to ship to a different address. You'll enter the full shipping address second. If you choose to create an account, you will be able to save multiple addresses for future delivery. We love sending sunglasses to military friends! Unfortunately, we cannot guarantee delivery time to military addresses. From there, the package is under the control of the military mail system. Your order should arrive in about the same amount of time as other packages from the U.
The actual transit time depends on where you are stationed. Please Note : When sending to military addresses, please do not choose UPS during checkout, as all orders must be shipped through the post office. Packages shipped within the United States are shipped with a delivery confirmation number, meaning you will receive tracking information once your order has been delivered or attempted to be delivered. Information is usually available on the evening of the date of delivery or attempted delivery.
Please be aware that USPS does not provide full tracking information. Orders shipped via UPS receive full tracking numbers so you can locate your package all the way from our door to yours. All shipments will be considered lost if they have not arrived after 20 business days. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages with a confirmed delivery by a delivery confirmation number are not eligible for a refund.
Please make sure the shipping address you use for your order is to a safe and secure location as packages that are stolen after delivery are not eligible for a refund. We are only able to consider offering replacements for orders that are lost in transit by the carrier. Every package we send has a delivery confirmation number. This is our proof of delivery.
If your package is lost, and the carrier cannot give us confirmation of delivery, we will work with you to send you a replacement at no additional cost. If the carrier has proof of delivery, you must file a claim directly with the carrier. Our guarantee does not cover replacement of items damaged by incorrect handling or carelessness. For complete information on our return and exchange policy, please click here.
This site requires JavaScript to function properly. Please enable JavaScript in your web browser. Shipping Methods All items are shipped from our warehouse in Greenwood, Indiana. Priority Mail Express business days : Cost is based on weight and location and is non-refundable. A signature is required upon delivery. Priority Mail Express International estimated business days : Cost is based on weight and location.
International Fully Tracked Goods estimated business days : Cost is based on weight and location. International Partially Tracked Goods estimated business days : Cost is based on weight and location. Conditions: You must allow enough time for the carrier to deliver your package. For USPS, it can take up to 20 business days to deliver your package. You must notify us by phone or email if your package has not arrived or if you received damaged merchandise.
Please don't file a false claim. If the carrier can provide confirmation that the package was delivered, we will not send a replacement.
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